Help & FAQ.
Recharge your phone, pay utility bills, and more all on JumiaPay. Get cashback on your airtime and mobile data recharges with vouchers available on our website/app. Pay zero service fee on all your utility bills.
NO FEES on MTN and Airtel Airtime!
Pay Zero Fee on Bills
Pay zero service fee on utility bills like DSTV, GoTV, Startimes, UMEME, YAKA, NWSC and electricity bills by saving USH 100 on each transactions.
Save Time and Money
JumiaPay is the ''All-in-One'' lifestyle App, where you can get access to different services in one click. JumiaPay connects you to your favourite services faster and easier. You also get to save more whenever you use the App to make transactions.
Highly Secured Mode of Payment
One of the best things about the app is that, after your first login, you can access the app via your fingerprint or pattern lock. Also, no payment is completed on the app without sending an OTP (One Time Password) via a registered phone number or email, that way you can be assured no unwanted transactions can be performed. You also get an email for every transaction performed on the app.
Instant Refunds
You get an instant refund whenever a failed or incomplete transaction occurs.
How can I change the phone number on my account ?.
1. Click on the link:
2. Type in your email or phone number, and password
3. The verification code (OTP) is sent automatically via SMS in the first try. Kindly request the verification code (OTP) via email during next attempts.
4.Put the OTP in the 4 boxes on Jumia Platform
5. Click on "Edit phone number" and change your phone number
6. Receive an OTP through SMS on the new phone number
7. Enter the OTP in the box
8. The phone number is now changed!
My phone number is already associated with an account.
If you encountered this issue, it means this phone number is already checked by our security system and associated with another account. We are unable to create this account with this phone number, as one account is associated with one
unique phone number.
You can try using a different phone number to create your account.
I haven't received my one time password (SMS).
Thank you for bringing this to our attention. This may have been due to a network or service provider issue. We apologize for this issue, and we invite you to request a new OTP on the MyJumia platform
Kindly note that the verification code (OTP) is automatically sent first via SMS. Then, you can request it by email at the next attempts.
I want to receive my one time password (SMS) via email.
Kindly note that the verification code (OTP) is automatically sent first via SMS. Then, you can request it by email at the next attempts.
I have an issue to log in.
You can log in on Jumia by following the next steps :
1. Click on "Account" at the top right of your screen.
2. Type in your email address or phone number. Please make sure to compute an email address/ phone number with correct format.
3. Type in your password. Please make sure to compute a password with correct format.
4. You will receive a 4-digit verification code by SMS. If nothing received, you can request the code via email or phone call in the next attempts.
5. You can now log in !
I have an issue to register.
As a reminder, you can create an account by following the next steps :
1. Click on "Account" at the top right of your screen.
2. Add the required information : email address or phone number, your desired password, name, birth date & gender. Please make sure to respect correct format.
3. In some cases, you will receive a 4-digit verification code by SMS. If nothing received, you can request the code via email or phone call during next attempts.
3. As an option, you have the possibility to set up a 4-digit PIN to secure your account, and submit.
4. Your Jumia account is now created!
I want to reset my password.
Here are the steps :
1. After typing your email or phone number, please click on "Forgot your password?
2. We will send a 4-digit verification code to your email.
2. Once you get the code by email, please insert the code on Jumia platform.
3. You will then be able to submit your password reset and use your new password.
I have an issue with biometrics / fingerprint setting
Thank you for bringing this to our attention. Please make sure to clean your finger, and to press well to configure your fingerprint.
If you still do not succeed, kindly contact Customer Service.